Shipping Policy

At North Coast Power + Water (NCP+W) we are committed to delivering products safely, efficiently and reliably. Below you’ll find details about our collection and delivery options, shipping costs, and important conditions.

Local Pickup (Free)

Customers can click & collect orders free of charge from:
North Coast Power + Water, 13 GDT Seccombe Close, Coffs Harbour, 2450

Collection hours:

• Monday to Friday: 8am – 4pm
• Saturday: 9am – 12pm

Select “Local Pickup” at checkout. You will be notified when your order is ready. Proof of purchase may be required upon collection.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Custom, made-to-order, or specialised equipment may require extended processing times. Customers will be notified where applicable.

Shipping Locations

We ship within mainland Australia, including metropolitan, regional, and rural areas. Shipping to remote locations may be subject to longer delivery times or carrier limitations.

Shipping Methods & Carriers

We use reputable courier and freight providers to ensure reliable delivery. Shipping methods may include:

• Standard courier delivery
• Express courier delivery (where available)
• Freight delivery for bulky or heavy items

Carrier selection is based on order size, weight, and delivery location.

Shipping Costs

• We offer $30.00 flat rate shipping for orders under 5kg.
• Freight charges for bulky, oversized or heavy items may incur separate freight charges, quoted prior to dispatch.
• Any additional charges for remote or hard-to-access locations will be communicated before shipping.

Estimated Delivery Timeframes

Estimated delivery times begin once the order has been dispatched:

• Standard: 3–7 business days
• Remote areas: 5–10+ business days

Delivery times are estimates only and may vary due to carrier delays, weather events, or other factors outside our control.

Bulky or Large Goods Delivery

Local delivery for bulky or large items is generally available to the following post codes 2450, 2451, 2452, 2453, 2454, 2455 and 2456, Due to fluctuating fuel prices and varying delivery requirements, all delivery costs are quoted at the time of dispatch. Bulk delivery outside of these post codes may be available upon request. Please contact us on 02 6651 4333 for a personalised quote.

Pricing is determined based on factors including site access conditions, item size and quantity, and any additional handling required.

Tracking & Dispatch

• Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
• Customers are responsible for monitoring tracking information and ensuring availability to receive the delivery.

Delivery Conditions

• Deliveries are made to the address provided at checkout.
• Some freight deliveries may be kerbside only and require customer assistance or equipment for unloading.
• Failed delivery attempts due to incorrect address details or unavailable recipients may result in additional re-delivery fees.

Damaged or Lost Items

If your order is damaged or lost in transit:

• Notify NCP+W within 48 hours of delivery (or expected delivery date for lost items).
• Provide photos of damaged packaging and items where applicable.

We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

Incorrect or Incomplete Address

NCP+W is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer. Additional charges may apply for re-delivery.

Changes & Cancellations

• Orders may only be modified or cancelled prior to dispatch only.
• Once dispatched, orders cannot be cancelled.

Contact Us

For all shipping and delivery quotes and enquiries, please contact us on 02 6651 4333 or via email at [email protected]